Frequently Asked Questions
Everything you need to know about bringing the Oasis experience into your home.
What is the typical shipping timeframe for furniture orders?
For large furniture and garden structures, we offer White Glove Delivery which typically takes 7-14 business days. Smaller home decor items are processed within 48 hours and arrive via standard ground shipping in 3-5 business days.
What is your return policy for outdoor plants and greenery?
We offer a 30-day 'Stay Green' guarantee. If your plant arrives damaged or fails to thrive within the first month, we will provide a one-time replacement or a full refund.
Do you offer international shipping for garden tools and decor?
Currently, Oasis Home & Garden ships exclusively within the continental United States and Canada to ensure the integrity and safety of our fragile ceramic and glass items.
Are your outdoor furniture sets weather-resistant?
Yes, our outdoor collections are crafted from premium materials such as Grade-A teak, powder-coated aluminum, and UV-resistant synthetic wicker designed to withstand rain, snow, and intense sunlight.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home improvement purchases.